{"id":252,"date":"2019-03-25T06:23:43","date_gmt":"2019-03-25T06:23:43","guid":{"rendered":"https:\/\/www.hpprintersupportpro.com\/blog\/?p=252"},"modified":"2023-06-23T07:54:32","modified_gmt":"2023-06-23T07:54:32","slug":"fix-hp-scanner-not-working-error","status":"publish","type":"post","link":"https:\/\/www.bestprintersolution.com\/blog\/fix-hp-scanner-not-working-error\/","title":{"rendered":"How To Fix When The HP Scanner Is Not Working?"},"content":{"rendered":"<p><span style=\"color: #000000;\">At times, <a style=\"color: #000000;\" href=\"https:\/\/support.hp.com\/us-en\/topic\/printscandoctor-scanning-problems\" target=\"blank\" rel=\"nofollow noopener\"><strong>HP<\/strong><\/a> printers and scanners might not work properly due to many technical reasons. But, if this happens with you, you need not be baffled because we have got your back. Today, with this article we will help you understand what causes the \u2018HP scanner not working\u2019 issue and how you can troubleshoot this problem in just a few minutes.<\/span><\/p>\n<p><span style=\"color: #000000;\">After going through this complete blog, you will become a pro with HP scanners. For any suggestions, you can reach us via the comment section.<\/span><\/p>\n<h2><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>What causes HP scanner not working issue?<\/strong><\/span><\/h2>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong>Technical products are prone to small technical glitches that could disturb their proper working. By \u2018HP Scanner not working\u2019 statement, we could mean one of the following things-<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">The scanner won\u2019t scan properly<\/span><\/li>\n<li><span style=\"color: #000000;\">The scanner is not recognized by your computer<\/span><\/li>\n<li><span style=\"color: #000000;\">Complicated errors come up while using a scanner, etc.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">There could be many possible reasons behind this erroneous act like-<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">The issue with the interface cable between the computer and the scanner<\/span><\/li>\n<li><span style=\"color: #000000;\">USB cable is not supported by the scanner<\/span><\/li>\n<li><span style=\"color: #000000;\">Using outdated scanner drivers and much more.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">However, whatever is the reason, we will make sure that you are able to resolve this slight issue on your own after going through this blog.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>How can we resolve the \u2018HP scanner not working\u2019 issue?<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">Irrespective of the reason behind this minor issue, \u2018HP scanner not working\u2019 issue can be resolved by following 5 simple steps given below, one by one to make sure you don\u2019t miss anything.<\/span><\/p>\n<ol>\n<li><span style=\"color: #000000;\">Check the network connectivity<\/span><\/li>\n<li><span style=\"color: #000000;\">Enable WIA service and associated services<\/span><\/li>\n<li><span style=\"color: #000000;\">Update your scanner driver<\/span><\/li>\n<li><span style=\"color: #000000;\">Troubleshoot hardware problems<\/span><\/li>\n<li><span style=\"color: #000000;\">Run System File Checker<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #000000;\">Let\u2019s dive deeper into each step to have more clarity and less possibility of mistakes.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>Step 1: Check the network connectivity<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">The first and foremost thing to check s network connectivity.<\/span><\/p>\n<p><span style=\"color: #000000;\">Check the connection between your computer and the scanner. If you are using a USB cable, check the USB ports and USB cable. If you are using a WiFi connection make sure proper internet connectivity is there. In case, your computer is connected to a VPN network, try disconnecting it and check your scanner.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>Step 2: Enable WIA service and associated services<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">WIA (Windows Image Acquisition) is a Microsoft driver model and application interface, designed specifically for the Windows operating system that allows graphics related software to communicate with imaging hardware such as scanner and cameras. Make sure this service is enabled in your computer. If your scanner is not working, you might wanna check that.<\/span><\/p>\n<h4><span style=\"color: #000000;\">Follow the steps given below to check the services-<\/span><\/h4>\n<ol>\n<li><span style=\"color: #000000;\">Open Run command box<\/span><\/li>\n<li><span style=\"color: #000000;\">Type services.msc in the search box and click OK as shown in the image below.<\/span><\/li>\n<li><span style=\"color: #000000;\">Scroll down through the list and double click on Windows Image Acquisition (WIA). Make sure it is set to Automatic and the Service status is Running.<\/span><\/li>\n<li><span style=\"color: #000000;\">Click on Apply for smooth application of the configuration.<\/span><\/li>\n<li><span style=\"color: #000000;\">Click OK to save the changes.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #000000;\">7. Along with WIP, also check the following services enlisted below and make sure their status is \u2018Running\u2019.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Remote Procedure Call RPC<\/span><\/li>\n<li><span style=\"color: #000000;\">DCOM Server Process Launcher<\/span><\/li>\n<li><span style=\"color: #000000;\">RPC Endpoint Mapper<\/span><\/li>\n<li><span style=\"color: #000000;\">Shell Hardware Detection<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">8. Restart your system and check the scanner.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>Step 3: Update your installed scanner drivers<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">An outdated scanner driver installed in your system is good for nothing. If you are having an \u2018HP scanner not working situation\u2019, make sure the driver you have is updated. You can update a driver automatically or manually, depending on your choice.<\/span><\/p>\n<p><span style=\"color: #000000;\">Simply visit the official website of your scanner company and check for updated drivers. Install the latest version of the driver. This might take a few minutes to download and install.<\/span><\/p>\n<p><span style=\"color: #000000;\">After installing the driver successfully, restart your system and check the scanner.<\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>Step 4: Troubleshoot hardware problems<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">By this time if your scanner has not started working perfectly, you might want to check for internal hardware problems. To rule out any possibility, open the \u2018cmd\u2019 panel in your computer.<\/span><\/p>\n<p><span style=\"color: #000000;\">Type CMD in the search box of your computer. The command prompt will open. Type \u2018msdt.exe -id DeviceDiagnostic\u2019 in the command prompt as shown in the image below and press enter.\u2018<\/span><\/p>\n<p><span style=\"color: #000000;\">A pop-up window will open as shown in the image below.<\/span><\/p>\n<p><span style=\"color: #000000;\">Click Next to start the <a style=\"color: #000000;\" href=\"https:\/\/www.hpprintersupportpro.com\/blog\/hp-printer-troubleshooting\/\"><span style=\"color: #0000ff;\"><strong>troubleshooting process<\/strong><\/span>.<\/a> It will detect any internal problems with the hardware. After the troubleshooting process is over, start your scanner and see if <strong>HP Scanner Not Working<\/strong> issue persists.<\/span><\/p>\n<h4><span style=\"color: #000000;\"><strong>Step 5: Run System File Checker (SFC)<\/strong><\/span><\/h4>\n<p><span style=\"color: #000000;\">Scan corrupted system files in your system with System File Checker (SFC). This will detect the files and repair them automatically without any manual intervention.<\/span><\/p>\n<p><span style=\"color: #000000;\">To run System File checker, Open your command prompt again, right-click Command Prompt and select Run as administrator.<\/span><\/p>\n<p><span style=\"color: #000000;\">In Command Prompt, type \u2018sfc \/scannow\u2019 command and then press Enter.<\/span><\/p>\n<p><span style=\"color: #000000;\">Wait till the process is completed. Type \u2018EXIT\u2019 command in the command prompt to close the cmd window<\/span><\/p>\n<p><span style=\"color: #000000;\">Restart your system after the process is completed and check the scanner.<\/span><\/p>\n<p><span style=\"color: #000000;\">We hope the previously mentioned solutions will help you with your HP scanner not working issue. If your HP scanner is still not working properly, feel free to get in touch with <span style=\"color: #0000ff;\"><strong><a style=\"color: #0000ff;\" href=\"https:\/\/www.hpprintersupportpro.com\/\">HP Support<\/a><\/strong><\/span>. Our technical experts will resolve your issue immediately.<\/span><\/p>\n<p><span style=\"font-size: 28px; color: #000000;\">Frequently Asked Questions (FAQs)<\/span><\/p>\n<section>\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<h3><span style=\"color: #000000;\">How Do I Get My HP Scanner To Work?<\/span><\/h3>\n<\/div>\n<div class=\"dropdown__btm\">\n<p><span style=\"color: #000000;\">To start working on your HP scanner, you should connect to your computer system first. For that, you should turn on your scanner and connect it your PC using a USB capable. Now, go to the \u2018Start\u2019 menu and type the \u2018Scanner\u2019 to open the \u2018Add Device\u2019 option. Here, you will come across a Scanner installation wizard and follow the on-screen option to complete the installation. In case of any inconveniences, you should approach the professionals and ask the solution to the problems you face.<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<h3><span style=\"color: #000000;\">How Do I Enable Scan To Computer?<\/span><\/h3>\n<\/div>\n<div class=\"dropdown__btm\">\n<p><span style=\"color: #000000;\">On your very first step, you will have to open the \u2018HP Printer Assistant\u2019 option. After that, you should go to the \u2018Start\u2019 menu and then click on the \u2018All Apps\u2019 option. Here, you will come across \u2018HP\u2019 option and then choose the name of your printer. Once you done, you need to navigate to the \u2018Scan section\u2019 and then the option states \u2018Manage Scan to Computer\u2019. On your last step, you should select the \u2018Enable\u2019 option. Doing so will enable the scan to your computer system in a trouble-free manner.<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<h3><span style=\"color: #000000;\">How Do I Get My Scanner To Work?<\/span><\/h3>\n<\/div>\n<div class=\"dropdown__btm\">\n<p><span style=\"color: #000000;\">Before you start scanning any photos or documents, you should make sure you have turned on your computer and scanner. Moreover, you should check the connection and assure its working. Once done, you should place your photograph or document in the document feeder. After that, go to your computer system and search for \u2018Devices and Printers\u2019 option. Here, you will come across your scanner that you need to right-click on it. Now, you need to click \u2018Start Scan\u2019 option and then click on the \u2018OK\u2019 option.<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<h3><span style=\"color: #000000;\">Where Do I Find My Scanned Documents?<\/span><\/h3>\n<\/div>\n<div class=\"dropdown__btm\">\n<p><span style=\"color: #000000;\">Are you looking for the documents you scanned through a scanner? Are you unable to find it out in your computer system? In most cases, documents by default saved in the system\u2019s document folder. When you scan any kind of documents, you can simply navigate to this folder and open the scanned documents. Moreover, if you want to change the folder to save the scanned documents, you should change the by default location. In case of difficulties you face while doing the same, you should approach an engineer who will help you out.<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<h3><span style=\"color: #000000;\">How Do I Get My Scanner To Work On My HP Printer?<\/span><\/h3>\n<\/div>\n<div class=\"dropdown__btm\">\n<p><span style=\"color: #000000;\"><u>Have A Look At The Process To Get Your Scanner Work With Your HP Printer With Ease: <\/u><\/span><\/p>\n<ol class=\"sere\">\n<li><span style=\"color: #000000;\">Go to your computer system.<\/span><\/li>\n<li><span style=\"color: #000000;\">Click on the \u2018Start\u2019 button.<\/span><\/li>\n<li><span style=\"color: #000000;\">Navigate o the \u2018All Programs\u2019.<\/span><\/li>\n<li><span style=\"color: #000000;\">Get access to \u2018HP\u2019 folder.<\/span><\/li>\n<li><span style=\"color: #000000;\">Look for the \u2018HP Solution Center\u2019 and double-click on it.<\/span><\/li>\n<li><span style=\"color: #000000;\">Click the \u2018Scan Document\u2019.<\/span><\/li>\n<li><span style=\"color: #000000;\">Choose the default location in which you want to scan the documents.<\/span><\/li>\n<li><span style=\"color: #000000;\">Click on the \u2018Scan\u2019 option and then click on the \u2018OK\u2019 option.<\/span><\/li>\n<li><span style=\"color: #000000;\">Click on the \u2018Finish\u2019 option to complete the scanning process.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<h3><span style=\"color: #000000;\">How Do I Fix HP Printer Validation Failed?<\/span><\/h3>\n<\/div>\n<div class=\"dropdown__btm\">\n<ol class=\"sere\">\n<li><span style=\"color: #000000;\">In Windows, you should go to the start menu first.<\/span><\/li>\n<li><span style=\"color: #000000;\">Search for \u2018Programs and Features\u2019 and click to open it.<\/span><\/li>\n<li><span style=\"color: #000000;\">Choose the \u2018HP printer\u2019 option and select the \u2018Uninstall\u2019 option.<\/span><\/li>\n<li><span style=\"color: #000000;\">Afterward, you should search for \u2018Devices and Printers\u2019 in the \u2018Start\u2019 menu.<\/span><\/li>\n<li><span style=\"color: #000000;\">Right-click on the HP Printer to select the \u2018Delete\u2019 or \u2018Remove Device\u2019 option.<\/span><\/li>\n<li><span style=\"color: #000000;\">Now, go to the \u2018Run\u2019 window by pressing \u2018Windows\u2019 key + \u2018R\u2019 key together.<\/span><\/li>\n<li><span style=\"color: #000000;\">Here, you should type \u2018printui.exe \/s\u2019 and click on the \u2018OK\u2019 option.<\/span><\/li>\n<li><span style=\"color: #000000;\">Navigate to the \u2018Drivers\u2019 tab and seek the \u2018HP Printer Driver\u2019<\/span><\/li>\n<li><span style=\"color: #000000;\">Just click to \u2018Remove\u2019 and select the \u2018OK\u2019 option.<\/span><\/li>\n<li><span style=\"color: #000000;\">Moving to next will ask you to remove all the same instances.<\/span><\/li>\n<li><span style=\"color: #000000;\">Click on the \u2018Apply\u2019 and then \u2018OK\u2019.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #000000;\">Lastly, close the \u2018Devices and Printers\u2019 window and restart your PC.<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<h3><span style=\"color: #000000;\">How Do You Troubleshoot A Scanner Problem?<\/span><\/h3>\n<\/div>\n<div class=\"dropdown__btm\">\n<p><span style=\"color: #000000;\">Below are some fundamental problem-solving approaches that you can implement to resolve the scanner problems:<\/span><\/p>\n<ol class=\"sere\">\n<li><span style=\"color: #000000;\">First of all, you should check the scanner whether it is working with the computer system or not.<\/span><\/li>\n<li><span style=\"color: #000000;\">Besides, you should check the power supply is flawlessly coming to the device.<\/span><\/li>\n<li><span style=\"color: #000000;\">Check the cable connection between your computer and the scanner.<\/span><\/li>\n<li><span style=\"color: #000000;\">Update the Software if available.<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #000000;\">Furthermore, if you are facing the same problems again and again, you should seek troubleshooting solution from a reliable source.<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"dropdown_new\">\n<div class=\"dropdown__top\">\n<h3><span style=\"color: #000000;\">How Do I Know If My Scanner Is Connected?<\/span><\/h3>\n<\/div>\n<div class=\"dropdown__btm\">\n<ol class=\"sere\">\n<li><span style=\"color: #000000;\">To check whether your scanner is working with your computer or not, you should check the following:<\/span><\/li>\n<li><span style=\"color: #000000;\">First of all, you need to go to the \u2018Start\u2019 menu.<\/span><\/li>\n<li><span style=\"color: #000000;\">In the search box, you should type the \u2018Device and Printer\u2019.<\/span><\/li>\n<li><span style=\"color: #000000;\">Once you click on it, you will come across a list of available scanners on the computer screen.<\/span><\/li>\n<li><span style=\"color: #000000;\">Here, you can choose your scanner and work according to your needs and requirements.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>At times, HP printers and scanners might not work properly due to many technical reasons. But, if this happens with you, you need not be baffled because we have got your back. Today, with this article we will help you understand what causes the \u2018HP scanner not working\u2019 issue and how you can troubleshoot this&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":3819,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[128],"tags":[360,357,359,358],"class_list":["post-252","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hp-scanner-not-working-error","tag-hp-printer-scanner-not-working","tag-hp-scanner-not-working","tag-install-hp-scanner","tag-scanner-not-working"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Fix When The HP Scanner Is Not Working?<\/title>\n<meta name=\"description\" content=\"Is your HP Scanner Not Working? 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